Email: szfengjie@szfengjie.com | WA: +86 180 3816 1845
Comprehensive Support & Service Solutions
At NBQ, we strive to provide seamless and reliable support through flexible payment terms, efficient shipping methods, extended warranties, and exclusive free sample programs. Explore how we can tailor our services to meet your business needs and ensure long-lasting partnerships.
- Payment Terms
NBQ offers a variety of flexible payment options designed to suit different business needs and ensure secure, efficient transactions:
- Telegraphic Transfer (T/T): Ideal for larger transactions, widely used for international business. It offers a secure and reliable way to make payments directly to our bank account.
- Western Union (W/U): Suitable for smaller transactions, with lower bank fees, often preferred for quick transfers.
- Letter of Credit (L/C): Typically used for larger, high-value orders, providing security for both parties by involving the banks.
- Credit Card, PayPal, Apple Pay, Google Pay: Convenient for smaller orders or clients who prefer modern digital payment methods. These options offer ease of use and global reach.
For more information or to discuss which option best suits your needs, please contact us at +86 180 3816 1845 or szfengjie@szfengjie.com
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- Shipping Methods
At NBQ, we prioritize efficient and reliable delivery for all our global partners. Our dedicated shipping department continuously updates the latest freight rates from multiple ports, ensuring competitive pricing and timely shipments. We work closely with trusted shipping agents who manage various shipping routes, customizing solutions based on your specific needs. For time-sensitive orders, we also offer air and express shipping options, guaranteeing rapid delivery when required.
Whether you need bulk shipments by sea or urgent deliveries by air, FENGJIE provides flexible and tailored logistics solutions to meet your business demands.
- Warranty Policy
At NBQ, we provide an 18-month warranty for all our products starting from the date of delivery. During this period, if a product shows any quality defects due to non-human factors, you are entitled to free repair, replacement, or return services.
Please note that this warranty does not cover damages resulting from improper use, unauthorized alterations, or repairs made without our written consent. If you continue using the product after a defect has been reported or caused the damage through misuse, FENGJIE cannot be held responsible for further claims.
For more information, feel free to contact us directly, and our support team will be happy to assist.
- Free Samples
At NBQ, we understand that testing our products before committing to a bulk order is important for our partners. While most samples are charged upfront, the good news is that the sample fee will be fully credited towards your next bulk purchase. This ensures that trying our products is risk-free and cost-effective for serious buyers.
In addition to this, NBQ launches dozens of innovative new products every year. To support our long-term business relationships, we offer exclusive free samples to our VIP clients. These complimentary samples allow our top customers to stay ahead of market trends and assess the latest product innovations without any additional cost.
We aim to foster strong partnerships and continuously offer solutions that bring value to your business. For more details or to inquire about our free sample program, feel free to contact our team. We look forward to helping you find the perfect product fit for your business.